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Why do we have a Fair Usage Policy?

Marketbase+ product offers a multi-tenancy service. This means that Marketbase+ is used concurrently by a number of subscribers. If a single customer places very high demand on the service then it is possible that it will affect the experience of other users. The objective of our Fair Usage Policy is to manage inappropriate use and make sure Marketbase+ is used fairly by everyone.


Marketbase+ Fair Usage Policy

Customer’s usage of Marketbase+ is monitored on a continuous basis to ensure fair use. Where a customer generates an exceptionally high usage over a short period of time, Marketbase+ reserves the right to restrict the volume of transactions to be processed in our service on behalf of that customer in order to protect Marketbase+’s platform and other customer’s usage. This applies to all subscription levels within the Marketbase+ platform.
We consider fair usage to include:

  • For Fast Start and Accelerate Marketbase+ subscriptions, the fair usage limit is 500 credits per day per user. This equates to over 60 searches per user per hour, based on an eight-hour day.
  • For Enterprise, tailored subscription annual license, the fair usage limit is 1,000,000 credit per annum. This equates to over 2,700 credit per day based on a daily average.


Extenuating Circumstances

Marketbase+ understand that customers will occasionally have very high volumes of work activity outside of normal usage patterns. In those cases where increased usage can be predicated by the customer, Marketbase+ requests to be informed with as much notice as possible to ensure that service delivery remains consistently high. Please contact your account manager in the first instance.